Terms of Service | 6 Seven Labs

These Terms of Service (the "Terms") are an agreement between 6 Seven Labs Pte Ltd, a company incorporated in Singapore (UEN 202620763W) ("6 Seven Labs", "we", "us"), and the business that accepts them ("you", the "Client"). By accepting these Terms during onboarding, signing or accepting an Order Form, or using the Service, you accept these Terms. The Service is offered to businesses only, not to consumers: only a business (including a sole proprietorship) may hold an account. This restricts who may be a Client; it does not restrict who a Client's campaigns may call. Calls placed through the Service may reach individuals as well as businesses, and the Client remains responsible for having a lawful basis to call every number on its lists (see Acceptable Use).

These Terms, your Order Form (your "Order Form": the plan selection, pricing, discounts, and any additional commitments recorded in the client portal or agreed with us in writing), and any Data Processing Addendum agreed with us form the whole agreement for the Service.

1. The Service

The Service is a managed AI voice calling service. We build, configure, and operate one or more AI voice agents for you ("Agents") that make outbound calls and answer inbound calls to an agreed specification, and we give you access to a client portal (currently at app.6sevenlabs.com) where you can see calls, recordings, transcripts, leads, campaign progress, usage, and billing.

Outbound calls are placed to contact lists that you provide and approve. You decide who is called and for what purpose; we provide the technology and the managed operation. The Service is delivered over a combination of our own systems and third-party infrastructure, including telephony carriage, payment processing, and enterprise cloud hosting. We may engage and replace providers in delivering the Service and we remain responsible for our obligations under these Terms.

2. Accounts and access

Access to the Service is by invitation: we create your account as part of onboarding, and there is no self-service sign-up. Sign-in to the portal uses email one-time codes. You are responsible for everyone who accesses the portal through your account, and you must tell us promptly if you suspect unauthorised access. Keep your account and billing contact details accurate and current.

3. Plans and metering

Plans are per Agent: each Agent on your account carries its own monthly plan with its own included calling minutes, as shown in the portal or your Order Form.

Usage is metered per second on connected calls. A call is connected when it is answered; unanswered dials (no answer, busy, failed) are not charged. The portal displays usage in whole minutes so quota bars are easy to read, while each call record keeps the exact talk time.

Included minutes reset at the start of each billing cycle. Unused included minutes do not roll over and have no cash value. When an Agent's included minutes (and any active minute packs) are used up, outbound calling for that Agent pauses until you buy a minute pack, upgrade the plan, or the cycle resets. If the Agent also answers inbound calls, inbound answering pauses at the same point unless the Order Form states otherwise. We aim to alert you as usage approaches the allowance.

4. Billing and plan changes

All Agent plan lines on your account sit on a single monthly subscription and are billed together on one invoice. The subscription renews on the monthly anniversary of its start date. Fees are stated in Singapore Dollars and are exclusive of GST, which is added where applicable.

Upgrades take effect immediately. The price difference for the remainder of the current billing cycle is prorated and charged. The Agent's included minutes become the new plan's full allowance for the current cycle, and minutes already used in the cycle count against it.

Downgrades take effect at your next renewal. Your current plan and its included minutes continue until the end of the billing cycle you have paid for.

Adding an Agent mid-cycle: the new Agent joins your existing subscription and renewal date, with a prorated charge and a prorated share of included minutes until the next renewal.

Fees and discounts: Fees, plans, included minutes, and any discounts are as set out in the Client's Order Form or written proposal. Promotional or founding-client discounts are discretionary, apply only as stated in the Order Form, and end or change according to their stated terms. Founding or promotional terms may include additional commitments stated in the Order Form, such as agreeing to act as a reference. Neither party will use the other's name or logo publicly without consent, except that we may identify a Client as agreed in the Order Form. Any one-time setup and build fee is as stated in the Order Form and is non-refundable once build work has commenced.

We may change plan pricing or structure with at least thirty days' notice; changes take effect from your next renewal after the notice period, and you may cancel before then if you do not accept them.

5. Additional minute packs

You may buy one-off packs of additional minutes at any point, at the rates published in the portal at the time of purchase. Pack minutes are drawn on only after the included plan minutes for the current billing cycle are used. Unused pack minutes do not expire while the workspace has an active subscription: they carry over between billing cycles until used. When the subscription ends, any unused pack minutes lapse. Packs are non-refundable and have no cash value. Unless the Order Form states otherwise, pack minutes are shared across the Client's Agents.

6. Payment and non-payment

Fees are collected in advance for each billing cycle through our payment processor, Stripe, using the payment method on your account. Your card details are collected and held by Stripe; we do not store full card numbers on our systems. You authorise us to charge recurring subscription fees, prorated charges, and minute pack purchases to that payment method.

If a payment fails, outbound calling is suspended promptly. The portal stays accessible so you can review your account and fix the payment, and payment retries and reminders run for approximately seven days. If payment has still not been received when retries are exhausted, portal access is restricted to the billing pages. If payment is still not received, we may end the subscription for non-payment; the account's operational data is then deleted thirty days after the subscription ends under this clause, per clause 12, after warning emails to your account contacts. Successful payment at any point promptly restores calling and full portal access.

7. Cancellation and refunds

You may cancel your subscription at any time, self-serve, from the billing section of the portal. Cancellation takes effect at the end of the billing cycle you have already paid for, and you keep full access until then. You may reverse a pending cancellation at any time before the end of the paid period.

All fees are non-refundable once charged, except where a refund is required by law. Included minutes that are unused at the end of a billing period do not roll over and are not refundable. Ending a subscription stops future charges from the next renewal; it does not entitle the Client to a refund of fees already paid. Where the Service has materially failed, we may at our discretion offer service credits; credits have no cash value.

8. Acceptable use and calling compliance

Your contact lists are yours, and so is their compliance. You must have a lawful basis to call every number you upload or provide, including any consents or applicable exemptions, and you must comply with the laws that apply to the calls you ask us to place, in every jurisdiction where a call recipient is located. For Singapore calls this includes the Personal Data Protection Act 2012 ("PDPA"), its Do Not Call provisions and the DNC Registry, and applicable telemarketing rules.

You must honour do-not-call obligations, including checking numbers against the Singapore DNC Registry (or the equivalent register of any other jurisdiction we enable for your campaigns) before those numbers are called, unless a valid consent or exemption applies.

We maintain a do-not-call suppression list for each client: when a call recipient asks to stop receiving calls, the request is captured and promptly applied to the suppression list, and that number is not called again for your campaigns. This tooling makes compliance easier but does not transfer legal responsibility, which remains yours.

You must not use the Service to make calls that are unlawful, fraudulent, deceptive, harassing, or threatening; to impersonate others without authority; or to attempt to probe, disrupt, or gain unauthorised access to the platform or other clients' data. You are responsible for the accuracy and legality of the scripts, claims, and offers you approve for your Agents. We may suspend or terminate the Service if we reasonably believe your use poses a legal, regulatory, or reputational risk to us.

9. Service levels

We use reasonable commercial efforts to deliver the Service in a professional manner and to restore it promptly after any interruption. We do not offer an uptime commitment. Any service credits are discretionary, as described in clause 7, and we do not guarantee that the Service will be uninterrupted or error-free. Outages or changes at our third-party providers can affect the Service. AI-generated speech, transcripts, and extracted data may contain errors; verify critical information before relying on it. We do not guarantee any particular commercial outcome, such as answer rates, leads, or sales.

10. Intellectual property

We own the platform and the Service, including software, system prompts, Agent designs and configurations, workflows, and documentation, and any improvements to them. You own your contact lists and the business information you provide, and you grant us a licence to use them solely to provide the Service. Subject to payment, you may use the call data generated for your account (including recordings and transcripts) for your own internal business purposes. We may use usage data in aggregated or de-identified form to operate and improve the Service, provided no client or call recipient is identifiable.

11. Confidentiality

Each party must keep confidential the non-public information it receives from the other in connection with the Service, including pricing, business plans, contact lists, call data, and technical details of the platform, and must use it only for the purposes of these Terms. The usual exceptions apply: information that is or becomes public through no fault of the recipient, was already lawfully known, is independently developed, or must be disclosed by law or a regulator.

12. Data protection

Our Privacy Policy describes what personal data we handle, where it is stored, and how it is protected. In delivering the Service we process the personal data in your contact lists and call data on your behalf and on your instructions; you remain the organisation that decides the purposes for which that data is used. Each party must comply with its obligations under the PDPA. Where a Data Processing Addendum is agreed with a Client, it is incorporated into and forms part of these Terms.

When your account no longer has an active subscription, whether through cancellation or non-payment, your operational data (call records, recordings, transcripts, leads, campaigns, and uploaded contact lists) is retained for thirty (30) days from the date the subscription ends, and then deleted, except where the law requires longer retention or where data persists briefly in routine backups that age out on their own schedule. A subscription ends on the effective date of a cancellation, or, for non-payment, on the date it is ended under clause 6. You may ask us for an export of your call data and lead records before deletion. Billing and invoice records are kept as required by law.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, or for loss of profits, revenue, goodwill, or data.

Our total aggregate liability arising out of or in connection with the Service is capped at the fees actually paid by the Client for the Service in the twelve (12) months immediately preceding the event giving rise to the claim or, where the subscription has run for less than twelve (12) months at that date, the fees actually paid since the subscription started.

Nothing in these Terms excludes liability that cannot be excluded under Singapore law, including liability for fraud or for death or personal injury caused by negligence.

14. Indemnity

You warrant that every contact list you upload or provide was lawfully obtained, that where a Do Not Call Registry check or an equivalent obligation applies to a number and no exemption or valid consent covers it, that check or obligation was satisfied before you provided the number, and that you hold and will retain the evidence of the consents, exemptions, and checks you rely on and will produce it to us on request. A breach of this warranty is a material breach of these Terms, and we may suspend the affected campaign immediately on becoming aware of it.

You shall indemnify and hold harmless 6 Seven Labs, its directors, officers, and employees, on demand and in full, against each of the following, in each case to the extent arising from your contact lists (their content, sourcing, accuracy, and regulatory compliance), your instructions and campaign configurations, the content and subject matter of campaigns you approve, any breach of the warranty above or of clause 8, or any claim by a call recipient, rather than from our failure to follow your instructions:

(a) claims, demands, and actions brought by any third party, and settlement amounts;

(b) civil liabilities, losses, and damages;

(d) fines, financial penalties, and regulatory sanctions, to the extent their recovery is permitted under applicable law.

Each lettered paragraph above is a separate and severable obligation. Nothing in this clause limits our right to claim damages for breach of the warranty above.

We shall indemnify you against claims arising directly from a proven material defect in the platform that is solely attributable to our gross negligence or wilful misconduct.

The indemnified party must give prompt written notice of any claim and provide reasonable assistance at the indemnifying party's expense. You may conduct the defence of a third-party claim, except that no claim may be settled in a way that admits fault on our behalf or imposes any obligation on us without our prior written consent. We retain conduct of any engagement with a regulator concerning us, at your reasonable cost where this clause applies.

15. Term and termination

Your subscription is month to month and continues cycle to cycle until cancelled under clause 7 or terminated under this clause. Either party may terminate immediately by written notice if the other commits a material breach and fails to remedy it within fourteen days of written notice, or becomes insolvent. We may terminate immediately if we reasonably believe your use of the Service poses a legal, regulatory, or reputational risk to us. On termination, outstanding fees become due, data is handled under clause 12, and each party must return or destroy the other's confidential information, except as provided in clause 12 or as retained for legal or accounting purposes.

16. Changes to these Terms

We may update these Terms from time to time by publishing the updated version, with its version number and date, at 6sevenlabs.com. Non-material changes take effect on publication. For material changes, we will notify you by email to the account contacts on file or through the portal, and the change takes effect at the start of your next billing cycle beginning at least fourteen (14) days after that notice, except where a change is needed for legal, regulatory, or security reasons, in which case it takes effect as stated in the notice, which may be immediately. If you do not agree to a material change, you may cancel before it takes effect; continued use of the Service after a change takes effect constitutes acceptance.

17. General

Entire agreement: These Terms, your Order Form, and any Data Processing Addendum agreed with us form the entire agreement between the parties for the Service and supersede all prior discussions, proposals, and understandings. Each party agrees that it enters into this agreement on the basis that it has not relied on, and will have no remedy in respect of, any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms, the Order Form, or an agreed Data Processing Addendum, including any made in demonstrations, trials, marketing materials, or pre-contract discussions. Each party agrees that its only remedies in respect of statements set out in those documents are for breach of contract. Nothing in this clause limits or excludes any liability for fraud or fraudulent misrepresentation.

Severability: If any part of these Terms is found to be unenforceable, it is limited or severed to the minimum extent necessary, and the rest of these Terms continues in force.

Force majeure: Neither party is liable for a delay or failure caused by events beyond its reasonable control. This does not excuse the Client's payment obligations.

Assignment: The Client may not assign these Terms without our written consent. We may assign these Terms to an affiliate or to an acquirer of our business, with notice to you.

Notices: Notices to the Client may be sent by email to the account contacts on file or given through the portal. Notices to us go by email to loading… for data matters or loading… for anything else. A notice sent by email is deemed received one business day after sending.

Survival: Provisions that by their nature should survive the end of these Terms do so, including confidentiality (clause 11), intellectual property (clause 10), the limitation of liability (clause 13), the indemnity (clause 14), accrued payment obligations, and clause 12.

Waiver: A failure or delay by either party in exercising a right under these Terms is not a waiver of that right.

Third-party rights: A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act of Singapore to enforce any of these Terms.

Suspension and fees: Suspension for non-payment does not pause subscription fees.

Updated Terms: Continued use of the Service after notice of updated Terms constitutes acceptance.

18. Governing law and disputes

These Terms are governed by the laws of Singapore. If a dispute arises, either party may give the other written notice of the dispute, and senior representatives of each party must meet (in person or by video call) and attempt in good faith to resolve it within fourteen (14) days of the notice. If the dispute is not resolved within that period, either party may refer it to mediation in Singapore at the Singapore Mediation Centre in accordance with SMC's Mediation Procedure Rules in force at the date of the referral. If the dispute is not resolved within forty-five (45) days of the referral to mediation, or such longer period as the parties agree in writing, the courts of Singapore have exclusive jurisdiction, unless the Order Form specifies arbitration, in which case the dispute will be finally resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre under its rules in force at the date the arbitration commences. Nothing in this clause prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction, or from commencing proceedings to recover undisputed unpaid fees or where necessary to preserve a limitation period.

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